Vision CAMA Testimonials

District of Columbia Uses Vision CAMA to Achieve IAAO’s CEAA

“We felt very strongly that the model we had designed within Vision and the flexibility of the tools at our disposal would fit the bill.”

City of Waynesboro, VA – We’re Thrilled!

“We were very happy with the level of support we received.  From configuration to where we are now as new users, we’re thrilled. ” 

City of Chesapeake, Virginia Uses Vision CAMA to Achieve the IAAO CEAA

“Vision helped us achieve the CEAA by providing features such as Mass Update, Appeal Tracking, Mailer History and Income & Expense request tracking.”

CONTINUE TO BE IMPRESSED WITH VISION

“I continue to be impressed with Vision’s dedication to their clients and with the customer service they provide.”

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“I would encourage all of my colleagues who are considering a CAMA system change to seriously look at Vision.  Essex County chose Vision over other vendors based on its comprehensive program management during the conversion process and ongoing customer support.  I continue to be impressed with Vision’s dedication to their clients and with the customer service they provide.”

Commissioner of the Revenue
Essex County, Virginia

EXCELLENT CUSTOMER SERVICE

“I just wanted to take a moment to let you know that one of your customer service employees is doing an outstanding job. Chris Suskevich has helped me through many issues over the past year or so and most recently last week and this morning. Chris is professional, polite and friendly. I have noticed his competence with the software significantly improve over time since joining as a new employee. It is difficult to find good customer service these days so I like to point it out when I come across it.”

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“I just wanted to take a moment to let you know that one of your customer service employees is doing an outstanding job. Chris Suskevich has helped me through many issues over the past year or so and most recently last week and this morning. Chris is professional, polite and friendly. I have noticed his competence with the software significantly improve over time since joining as a new employee. It is difficult to find good customer service these days so I like to point it out when I come across it.”

Assessor/GIS Coordinator
Town of Windham, Maine

VISIONS SPEAKS OUR LANGUAGE

We are very excited about the partnership/relationship approach Vision takes with its clients; however, it was the level of both Florida specific system design and Florida specific expertise among their staff that clinched the deal – we knew, ‘they speak our language’ and we knew they were there 100% to support us along the way to ensure success.”

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“We are very excited about the partnership/relationship approach Vision takes with its clients; however, it was the level of both Florida specific system design and Florida specific expertise among their staff that clinched the deal – we knew, ‘they speak our language’ and we knew they were there 100% to support us along the way to ensure success.

It is evident that Vision set-out to create a system specific to Florida. Florida has a lot of unique applications of exemptions and assessment limitations or “caps”.  Vision Sunshine CAMA nails it – and it provides calculation details and documentation.

We’re looking forward to beginning our conversion. The Vision CAMA system furthers our goal of developing the Lake County Property Appraiser’s Office into a low cost, high performance, government agency that will serve its citizens in an extraordinary manner for many years to come.”

Property Appraiser
Lake County, Florida

OUR JOURNEY FROM "START-UP" TO "GO-LIVE" WILL BE FONDLY REMEMBERED FOR YEARS TO COME

“We appreciate the dedication and professionalism from everyone at Vision. Our journey from “Start-Up” to “Go-Live” will be fondly remembered for years to come. Seriously!”

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“How do I describe the “Vision experience” here in Essex County, Commonwealth of Virginia?

First of all, our Project Leader is the best! She has guided us through our CAMA conversion and go-live process during this most challenging time.

Utilizing the Basecamp Project Management & Team Communication tool, the Vision team has helped us navigate through all the tasks necessary for our CAMA implementation.

We appreciate the dedication and professionalism from all the Vision folks. Our journey from “Start-Up” to “Go-Live” will be fondly remembered for years to come. Seriously!”

Commissioner of the Revenue
Essex County, VA

CONVERSION TO VISION 8 IS GOING GREAT!

“Our conversion to Vision 8 is going great! The whole process is kept very well organized. They really just take the extra time to make it easy for me.”

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“Our conversion to Vision 8 is going great! The whole process is kept very well organized by the Basecamp app that I can access on my phone or computer that allows me to communicate with my Project Manager and Business Analyst. They’re very responsive and get back to me right away. […]

Their team is asking a lot of good questions about our data throughout this process and making it easy for me by providing context. As an example, instead of just asking me for a piece of information from a field, my Vision Analyst is telling me what table it’s in and giving examples of the data in other parcels. They really just take the extra time to make it easy for me.”

Director of Real Estate Assessment
Falls Church, VA

WONDERFUL EXPERIENCE WORKING WITH VISION

“Having over 40 years of experience with another CAMA system, I was a bit hesitant using Vision for the first time. Steve Ferreira was great in working with me and Michelle has also been a welcome addition – her field work and interaction with property owners is very professional, pleasant and she strives to be accurate in all matters.”

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“Having over 40 years of experience with another CAMA system, I was a bit hesitant using Vision for the first time. Steve Ferreira was great in working with me and Michelle has also been a welcome addition – her field work and interaction with property owners is very professional, pleasant and she strives to be accurate in all matters.

Steve has walked me through many procedures in Vision and has been there if needed. He is right on target with his timing, gets the job done quickly and accurately. Both are indeed a pleasure to work with. I thank you for your support and hope, if ever asked again to be an interim assessor, I get a second chance to work with Vision.”

Assessor
Norwell, Massachusetts 

VISION GOES THE DISTANCE

“I had the pleasure of working with Chris and the Vision team on a project that is very important to the Town of Winthrop, MA. I have been a Vision user for many years going back to the City of Quincy and the City of Boston before that. […] Chris and the team were attentive, knowledgeable and went the distance to successfully complete our project.”

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“I had the pleasure of working with Chris and the Vision team on a project that is very important to the Town of Winthrop, MA. I have been a Vision user for many years going back to the City of Quincy and the City of Boston before that. […] Chris and the team were attentive, knowledgeable and went the distance to successfully complete our project.”

Assessing Director
Winthrop, Massachusetts 

ROBUST SYSTEM WITH AWESOME SUPPORT

“Vision has always been a robust system. It’s got a lot of bells and whistles without being too frilly and it’s a reasonable price for a locality. It also merges well with our financial software…I wish all of my software providers were as responsive as the Vision Team…”

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“Our upgrade to Vision 8 was great, and everything was pretty seamless. Vision has always been a robust system. It’s got a lot of bells and whistles without being too frilly and it’s a reasonable price for a locality. It also merges well with our financial software.

In regards to your support team, it’s clear that Paul (Vision CEO) has put a major focus on improving customer service, because your team as it stands today is awesome. We were on the phone working on a problem we were having with a report and Nate in support fixed it in minutes. I wish all of my software providers were as responsive as the Vision team is now!”

Commissioner of the Revenue
City of Martinsville, Virginia

EXCELLENT CUSTOMER SUPPORT

“Customer support, really when you think about it is an expression of Vision’s commitment to us, to the user, to the customer experience.”

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“I think the most important aspect to keep in mind with Vision 8 being a new product is that we’re going to need support. I was thinking about this issue and it occured to me that customer support, really when you think about it is an expression of Vision’s commitment to us, to the user, to the customer experience. There is probably no better way to express that support than by paying attention to customer service and having a robust team.

You know we Vision users like to tease these other people about how much better we have it. I don’t know how they do it but I’m extremely impressed with how fast they (new members of the growing support team) get up to speed.”

Assessor
Town of Camden, Maine

I LOVE VISION

“I love Vision and using it here in my office in Hartford, VT because I have integrated maps at my fingertips. More importantly, I always feel like the customer really comes first with Vision and that’s what truly makes the difference.”

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“I love Vision and using it here in my office in Hartford, VT because I have integrated maps at my fingertips. More importantly, I always feel like the customer really comes first with Vision and that’s what truly makes the difference.”

Assessor
Town of Hartford, Vermont

HIGHLY RECOMMEND VISION

“We upgraded to Vision 8 in June 2019…We have been very happy with the improvements…I highly recommend Vision 8 to non-Vision users and to users of older versions of Vision. “

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“Albemarle County has just over 47,000 parcels.  We upgraded to Vision 8 in June 2019 and have seen improvements in system speed and functions.  One of our favorite parts of Vision is the Sales Analysis module.  We used it to great effect in our 2017, 2018 and 2019 annual reassessments in Version 7 and now enjoy even more options, including the ability to directly export sales ratio reports and sales data to excel in Version 8 while working on our 2020 reassessment.

We also converted to Vision’s Cloud Server.  Routine updates to software are seamless and Vision has easy access to our current data when we have questions or need support without the need to have our IT department upload the entire database to an FTP site. Our IT specialists can report on the live data and the Vision data team also provides write support when needed.

We have been very happy with the improvements in Vision 8 and are excited about the momentum of having many other jurisdictions on the same version, especially since it facilitates faster product improvements and more effective customer support.

I highly recommend Vision 8 to non-Vision users and to users of older versions of Vision.”

Assessor
Albemarle County, Virginia

VERY SMOOTH CONVERSION

“Very, very smooth conversion. They even delivered it a day earlier than we had planned because my IT department needed to go on vacation.”

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“The conversion process was extremely smooth. I think all and all my data was only down for 11 days.

Everything really did come over well. Very very smooth. They even delivered it a day earlier than we had planned because my IT department needed to go on vacation.”

Chief Assessor
Town of Auburn, Massachusetts

TREMENDOUS ENHANCEMENTS

“I come from the years of paper and pencil and my first conversion was from that to [Provider X] and that was painstaking. So this version, this jump from Vision 7 to 8, I really appreciated it. I like the enhancements, the hundred or so improvements…it’s tremendous what I’ve seen so far.”

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“I made the jump from Vision 7 to Vision 8 in July, and was told it would be a week and I would get my data back the next Monday. I had my data back the next Monday, it balanced. I had two minor issues (that were mine because we had made changes to a couple pieces of property). I fixed those two issues and everything lined up, so it went fairly seamlessly.

I’m new to Vision 8. I come from the years of paper and pencil and my first conversion was from that to [Provider X] and that was painstaking. So this version, this jump from Vision 7 to 8, I really appreciated it. I like the enhancements. I’m only 60 days into using the product but I think it’s tremendous what I’ve seen so far.”

Assessor
Town of Cumberland, Rhode Island

ROCK STAR

“We just got started working on our conversion to Vision 8. So far I’m very impressed with Jen Rukstela our Vision Project Manager. She’s actually ahead of schedule right now. She’s a rock star!”

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“We just got started working on our conversion to Vision 8. So far I’m very impressed with Jen Rukstela our Vision Project Manager. She’s actually ahead of schedule right now. She’s a rock star!” 

Assessor
City of Waynesboro, Virginia

VISION FIT THE BILL!

“From the technology perspective, we felt very strongly that the model we had designed within Vision and the flexibility of the tools at our disposal would fit the bill…Demonstrating how we use the Vision 8 platform with features like GIS and Pictometry to deliver accurate assessments was a vital component in meeting the international standards set by the IAAO.”

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“Within the District of Columbia’s OCFO (Office of the Chief Financial Officer) we have undertaken a very strong effort towards continuous improvement. This concept has been ingrained into our culture and is something we take very seriously. The ultimate goal of this effort is to make small, incremental, continuous improvements to fine tune our processes and procedures to ensure that we are positioned to serve our district as a best in class organization now, and in the future.

That’s really what initiated our interest in taking on the challenge of receiving our CEAA (Certificate of Excellence in Assessment Administration). In order to accomplish this goal we knew we needed to have the highest caliber of people, the best technology out there and the best partners out there.”

Director for the Office of Tax and Revenue’s Real Property Tax Administration
District of Columbia

“From the technology perspective, we felt very strongly that the model we had designed within Vision and the flexibility of the tools at our disposal would fit the bill. Throughout the process there were several challenges and assignments that required us to present how we execute on our current model. Demonstrating how we use the Vision 8 platform with features like GIS and pictometry to deliver accurate assessments was a vital component in meeting the international standards set by the IAAO.

By completing this challenge, we were able to receive validation from an independent source on what we were doing right, as well as identify certain areas of our business practices that we can improve on in the future. It’s been very helpful in allowing us to create a road map for future improvements that may include additional technology like the mobile solution offered by Vision through their partnership with Data Cloud Solutions.“

Chief Appraiser for the Office of Tax and Revenue’s Real Property Tax Administration
District of Columbia

UPGRADING WAS SUPER EASY

“I’m very happy with Vision 8.  I had never been through a big system change before, but upgrading was super easy! My training was great and the Vision Team really helped take the stress out of the upgrade process.”

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“I’m very happy with Vision 8.  I had never been through a big system change before, but upgrading was super easy! My training was great and the Vision Team really helped take the stress out of the upgrade process.”

Administrative Assessor
Town of Kingston, Massachusetts

CONVENIENT DISPLAY OF PARCEL HISTORY

“What I like most about Vision’s [Florida] platform is being able to see the full parcel history. I can go to one display and see the complete list of assessments going back on a parcel all in one view which is something I find convenient and use frequently.”

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“What I like most about Vision’s platform is being able to see the full parcel history. I can go to one display and see the complete list of assessments going back on a parcel all in one view which is something I find convenient and use frequently.”

Property Appraiser
Taylor County, Florida

BEDFORD, NH ASSESSOR USES VISION CAMA & POWERBI TO IMPROVE TAXPAYER TRANSPARENCY

“Vision is the vital core of the assessing department, that’s how you track everything.”

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The town of Bedford, New Hampshire, a Vision CAMA client since 2003, is a beautiful bedroom-community and commercial hotspot with over 8,000 parcels. Bedford’s Chief Assessor, Doug Irvine, has been with the Assessing Department since 2008, and oversees a staff of three (himself, an Assistant Appraiser, and an Administrative Assistant).

When Doug became the Chief Assessor in 2021, he knew he could depend on Vision’s Customer Support team to assist him with creating reports and troubleshooting issues that came with the new job’s responsibilities. “Customer Service is always helpful. Someone always gets back to me if they can’t get it fixed right away.”

Since becoming the Chief Assessor, Doug’s been using his passion for data analytics and design that to improve taxpayer transparency. By utilizing Vision CAMA and PowerBI, Doug has created and published custom dashboards that provide assessment and sales data to residents in an easy to comprehend way. You can check out the snapshots of those dashboards here.

When asked about how Vision CAMA helps Doug achieve his department’s objectives, he said, “Vision is the vital core of the assessing department, that’s how you track everything. We use Vision not just for property appraisal, we also use it for our credits and exception programs, building permit programs. All these different facets that we do on a daily basis, we utilize Vision CAMA.

 

BEST CUSTOMER EXPERIENCE IN 30 YEARS

“I have been in the assessment field for over 30 years and working with Vision has been the best customer experience to date.”

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“Every Assessor hopes when they purchase a CAMA system that the vendor will meet their expectations (a successful conversion and a product that works as advertised). 

My experience with Vision CAMA has exceeded my expectations. We received a successful conversion and were able to go live ahead of schedule.

The product works as promised and they continue exceeding expectations by releasing enhanced versions utilizing customer feedback. I have been in the assessment field for over 30 years and working with Vision has been the best customer experience to date. I also really like their Mass Update Tool.”

Real Estate Assessor
Chesapeake, VA

I LOVE IT

“I love it. I felt the overall project went smoothly and the reports are much easier to create!”

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“I love it. I felt the overall project went smoothly and the reports are much easier to create!”

Berlin, NH

I LIKE THE WAY THE SYSTEM IS DESIGNED

“I chose Vision because I’m a very visual person. I liked the way that the system is designed and look forward to using it. I also like the people!”

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“I chose Vision because I’m a very visual person. I liked the way that the system is designed and look forward to using it. I also like the people!”

Chief Assessor
Huntingdon County, PA

EXACTLY WHAT OUR COUNTY NEEDS

“We’re super excited to get started and we think this is exactly what King William needs!”

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“We’re super excited to get started and we think this is exactly what King William needs!”

Deputy Commissioner of the Revenue
King William County, VA

CAN’T SAY ENOUGH GOOD THINGS

“I cannot say enough good things about the Vision team. They are always readily available to help when I need support and advice. Working with them has been so easy.”

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“I cannot say enough good things about the Vision team. They are always readily available to help when I need support and advice. Working with them has been so easy. We are excited to be the first client on the Tax 2.0 product! […] It has been a smooth transition because of the hard work and dedication from everyone at Vision.”

Assessor
Foster, Rhode Island

VISION'S SUPPORT TEAM IS A BREATH OF FRESH AIR

“They were extremely patient, knowledgeable, professional and responsive, and I applaud them for their fine work.  I congratulate Vision for employing such fine and technically proficient customer support staff.

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“I’ve been the GIS administrator here in South Kingstown for the past 22 years, and work closely with our Assessor Department in accessing the Vision attributes to link with the Town’s GIS database.

Our GIS consultant wrote a script that allowed me to download a Vision View through an ODBC connection into Access. When the Town switched from Vision 6 to Vision 8 this GIS extract VIEW/ODBC connection had to be rewritten from scratch.  I was quite concerned with whether this data, which is the basis for much of the GIS analyses I do for Town staff, and link to the Town’s WebGIS site for town staff and public access, would be available to me.

With the help of the Town’s IT staff and your 2 very skilled, friendly, and extremely knowledgeable and helpful software support engineers, AJ Serrano and Dylan DiGeronimo I can successfully download all the necessary and valuable Vision attributes.

What a delight it was to work with these 2 gentlemen, and while it took several iterations they had support of other Vision staff and were extremely patient, knowledgeable, professional and responsive. I applaud them for their fine work and congratulate Vision for employing such fine and technically proficient customer support staff.”

GIS Administrator
Town of South Kingstown, Rhode Island

I'M SERIOUSLY SUPER IMPRESSED

“I’m seriously super impressed with how easy you’ve made it for us to upgrade to Vision 8, and very appreciative for the help your team has provided. It’s clear Vision has a company culture focused on making customers happy, and we’re very lucky and appreciative to have you on our side. “

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“I’m seriously super impressed with how easy you’ve made it for us to upgrade to Vision 8, and very appreciative for the help your team has provided. It’s clear Vision has a company culture focused on making customers happy, and we’re very lucky and appreciative to have you on our side. Like I was telling Allie (Allie Kelly – Vision Project Manager) she’s got a job here in Ellsworth if she wants to come work for us any time!”

City Assessor
City of Ellsworth, Maine

DATA CAME OVER SEAMLESSLY

“I was on the Vision 8 Advisory Board and was very happy that you really listened to me as an assessor and what we needed to make the functionality better. I think you did a great job.”

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“Upgrading from Vision 6.5 to Vision 8 was about a two week process. All the data came over seamlessly. I’m very happy with the product and everything seems to be working very well.

I was on the Vision Advisory board and was hoping to be representative of the other users across the state of MA and carry forward their thoughts and wishes into the development of Vision 8 and I think we did a good job with that and everyone will be fairly happy with the product.

I’m glad that Gary Fields took us in to the Advisory board and really listened to us as assessors and what we needed to make the functionality better. I think you did a great job.”

Chief Assessor of Leominster, MA
& President of the MAAO

HIGHEST LEVEL OF SERVICE

“They ensure you get the highest level of service and I firmly believe that. It’s one of the best conversions I’ve had in my 15 year career. “

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“The conversion process for me was broken up into three different aspects. The first was the punctuality and adherence to the schedule. The second was the thoroughness and the accuracy of the data. The final was the customer service. We started the conversion in early July. This was my fifth conversion from another software to Vision. They were slated to be completed within 1-2 weeks, and they met that easily. The project was completed on time which was very important for my office because as we know, July is a busy time for us.

Something important to note about assessors, especially those in Connecticut since there are 169 different towns  is that everyone does things a little differently. One of the great things was that they were able to take those nuances and ensure that info that goes over from your old system to your new system is not only accurate but fits into your cost modeling is and any other nuances you could have for that town.

The team ensured that the values were balanced. There were no overrides to the system so that’s important to us especially when going into reval. The data valuation models including land curves, cost modeling and all of the adjustments pretty much crossed over seamlessly.

The last part is the customer service. Paul had mentioned that the company is on the rise and judging from the past five years I believe that. They were terrific. You’re able to call and get a live person right away. They were there for the entire process every day. If I had a question or a concern they were able to answer that immediately.

They have a great system now. They take that process and they post it to a wall and as they correct those issues they slide it over. They don’t miss anything. They ensure you get the highest level of service and I firmly believe that. It’s one of the best conversions I’ve had in my 15 year career.”

Assessor
Town of Coventry, Connecticut

FANTASTIC SUPPORT

“Our conversion to Vision 8 went very smoothly. We’ve had fantastic support…Vision has been great about holding our hand and guiding us through this process and we’re excited to be part of the Vision community!”

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“Our conversion to Vision 8 went very smoothly. We’ve had fantastic support from our Project Manager Jen Rukstela, and the communication process with the Vision team throughout the project was great. Our on-site training with Matt Burke was outstanding.

New technology can be challenging at first but he was very knowledgeable about the product and was able to spend a lot of time with our staff showing them how to move forward with the new platform. Vision has been great about holding our hand and guiding us through this process and we’re excited to be part of the Vision community!”

Assessor
Prince George County, Virginia

BETTER, AND BETTER, AND BETTER

Over time Vision just got better, and better, and better. The support has improved tremendously and today, through a lot of research and development and trial and error I think Vision has landed on a really good product for Florida counties. They can grab it, pick it up and run with it and turn it into a Tax Roll pretty quickly, and that’s what we’re all looking for.”

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“When we started working with Vision as one of the first Florida counties to test run their product it was a work in progress, and we knew that going into it. But over time Vision just got better, and better, and better. The support has improved tremendously and today, through a lot of research and development and trial and error I think Vision has landed on a really good product for Florida counties.

They can grab it, pick it up and run with it and turn it into a Tax Roll pretty quickly, and that’s what we’re all looking for. What I like most about Vision’s platform is being able to see the full parcel history. I can go to one display and see the complete list of assessments going back on a parcel all in one view which is something I find convenient and use frequently.”

Property Appraiser
Taylor County, Florida

WENT ABOVE AND BEYOND

“Service of this kind may be routine for VGSI but it is considered exceptional by me and we are grateful…once again your team rose to, and went beyond, the challenge.”

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“Once again I want to extend my thanks to you and your team for assisting us with our recent formatting issues. While the necessary efforts could have easily been dismissed postponed due to the January 31 “eleventh hour” timing and the complete unknowns of cause, you and your staff graciously accepted the challenge and effected timely resolution.

Service of this kind may be routine for VGSI but it is considered exceptional by me and we are grateful. As you know, we were experiencing some technical difficulties that required the attention of VGSI, and once again your team rose to, and went beyond, the challenge.

Your extremely capable and highly skilled Vision team once again came to our timely rescue. I was also impressed by the continuous status updates and final follow-up. The complexity of the formatting issues were only heightened by the time constraints of statutory deadlines faced. As usual, your team faced the challenges with cheerful and professional attitude and demeanor.

It is reassuring to know that our favorite contractor is always so fully supportive and available. “Solutions” is unquestionably a key part of VGSI. The efforts of your team at VGSI allowed Norwalk to complete its statutory obligations in timely manner and without negative consequence.”

Assistant Assessor
Town of Norwalk, Connecticut

REPORT WRITER IS GREAT

“The new report writer is great. It’s really useful having all of my reports stored right there in the system.”

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“Our upgrade from Vision 6.5 to 8 went off without a hitch. I ran a few reports, prepared some data and your team got it back in my hands running live on the new system in about a week’s time.  Everyone over there at Vision has been very helpful throughout this process. We’re really impressed with the quick response rate any time we’ve had a question or needed assistance.

The new report writer is great. It’s really useful having all of my reports stored right there in the system, and I’m looking forward to using the new platform to its full potential. I’d definitely recommend it as a solid option for other communities here in Virginia.

Assessor
City of Staunton, Virginia

EVERYONE WAS THERE WITH US ALL ALONG THE WAY

“I’m really satisfied with what I’m seeing so far after implementing Vision. The training went really well…everyone was there with us all along the way.”

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“I’m really satisfied with what I’m seeing so far after implementing Vision. The training went really well…everyone was there with us all along the way.”

Chief Deputy Property Appraiser
Pasco County, Florida

BEST SOLUTION FOR OUR COMMUNITY

“Our community just upgraded from Vision 6.5 to 8, and our IT Department made a point to say how smooth the process was. We’ve used other tools and applications in the past, and can say with confidence that Vision remains the best solution for our community.”

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“We’ve been a client of Vision CAMA, Tax Collection and Tax Admin for many years and enjoy having everything as part of one package.

Our community just upgraded from Vision 6.5 to 8, and our IT Department made a point to say how smooth the process was. We’ve used other tools and applications in the past, and can say with confidence that Vision remains the best solution for our community.”

Tax Assessor
Town of Middletown, Rhode Island

VISION SERVICE IS OUTSTANDING

“The service is outstanding. It’s such an incredible experience to no longer be held back by our technology.”

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“We had been with our previous CAMA provider since 1999 and the level of support towards the end had gotten to such a poor quality…

In comparison, when we have a question for Vision we pick up the phone or send a quick email and the response is almost immediate. There’s someone right there to walk us through it. We have been so thrilled.

The service is outstanding. It’s such an incredible experience to no longer be held back by our technology. Your CAMA system is supposed to make your life easier and assist you in performing your job and that’s exactly what Vision does. It’s a world of difference.”

Real Estate Assessor
Prince George County, VA

VISION IS THE COCA-COLA OF CAMA SYSTEMS

“Vision got our conversion from our State System done super-fast! We actually went live a full month ahead of schedule which was really impressive. It was a smooth transition and the data is on point. I didn’t need to stress over anything.”

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“Vision got our conversion from our State System done super-fast! We actually went live a full month ahead of schedule which was really impressive. It was a smooth transition and the data is on point. I didn’t need to stress over anything.

The system itself is user-friendly. I really like the new growth tracking feature that comes in handy at the end of the year. I know my Project Manager was working with multiple clients at the time but she provided really personalized service. I felt like I was the only one she was working with.

Vision set us up with Basecamp to help manage the project, which was great. If you have a question, it’s almost an instantaneous response with everything right there at your fingertips. It’s much closer to texting than using email and the to-do’s and action items really helped keep things on track.”

Assistant Assessor
Westhampton, MA

COULDN'T BE HAPPIER

“Our transition has been very well planned out by the Vision Support Team and we couldn’t be happier with the responsiveness and helpfulness while beginning the upgrade process. Thank you Vision Team for the unparalleled support!”

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“The Warren County Assessment Team has been utilizing Vision software for 7 years. We are very excited to begin transitioning to Vision 8 in early 2021!

Thus far, our transition has been very well planned out by the Vision Support Team, and we couldn’t be happier with the responsiveness and helpfulness while beginning the upgrade process. Thank you Vision Team for the unparalleled support!”

Chief Assessor
Warren County, PA

THE CADILLAC OF CAMA SYSTEMS

“I’ve always said Vision is the Cadillac of CAMA systems.”

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“I’ve always said Vision is the Cadillac of CAMA systems.”

Assessor
Town of Millis, Massachusetts

I CAN RELY ON VISION

“Over the past 20 years I’ve really been able to rely on Vision, and that’s made all the difference.”

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“I’ve had Vision for 20 years. I knew everything there was to know about 6.5, so upgrading to Vision 8 was really the first time that I’ve needed to interact with the Vision support team in quite a while.

Having to learn something new when you’ve been using the same system for so long can be a little daunting since you never quite know what to expect, but the support team has been wonderful and very patient with walking me through everything to get me up to speed.

Over the course of my years here in North Kingstown Vision has done my revaluations, they’ve converted my data for me and they’ve always been very helpful. Folks like Tasha Vincent who came to my office during the configuration to make sure everything went smoothly and Steve Ferreira who is an excellent appraiser have really made my work here in North Kingstown 100% easier. I’ve really been able to rely on them and that’s made all the difference.”

Tax Assessor
Town of North Kingstown, Rhode Island

OUR TEAM WAS VERY HAPPY

“Our team was very happy with the implementation process which went really well. We were one of Vision’s first clients in Florida, and worked closely with the team as they customized their CAMA system to include all of Florida’s specific processes. We felt confident that Vision had addressed all of those items as we went along, and had everything we needed by the time we were ready to go live.”

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“Our team was very happy with the implementation process which went really well. We were one of Vision’s first clients in Florida, and worked closely with the team as they customized their CAMA system to include all of Florida’s specific processes. We felt confident that Vision had addressed all of those items as we went along, and had everything we needed by the time we were ready to go live. My favorite Vision feature is the reporting tool. It’s really easy to run and access all of my Department of Revenue state files.”

Chief Deputy
Sumter County, Florida

BEST CUSTOMER SERVICE

“The whole assessing world commends you and your Vision team for making customer service what it should always be, not just better but the BEST!”

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“The whole assessing world commends you and your Vision team for making customer service what it should always be, not just better but the BEST!

City Assessor
City of Ellsworth, Maine

GREAT SOFTWARE

“Vision software is very user friendly. A great software database!”

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“Vision software is very user friendly. A great software database!

Assessor
City of Bristol, Connecticut

TOP-NOTCH TEAM

“You’ve really got a top-notch team over there, and I wouldn’t hesitate to recommend this system to other folks…”

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“We signed our Vision 8 contract on January 15th and were live by May 31st. I don’t know how much better you can get than that, it is my understanding it was the fastest Vision Virginia conversion.

Our IT Director Mark Barham has been with the city for quite some time and the conversion from his perspective was the best he’s ever been a part of. We both attribute that to excellent project management by Jen and a highly configurable platform.

This was actually my second legacy conversion to Vision lead by Jen Rukstela having also gone through this over in Gloucester County before I started as the Assessor here in Williamsburg and I can tell you that your team has really got this process down now. We had very few hiccups and Larry Ingram, the data engineer for our project was fantastic.

You’ve really got a top-notch team over there, and I wouldn’t hesitate to recommend this system to other folks here in Virginia who may be looking for something new.”

City Assessor
City of Williamsburg, Virginia

STABILITY AND RELIABILITY

“We’ve now been live on Vision 8 for a few months now and we’re very happy to see the same level of stability and reliability in 8 that we saw in 6. In other words, 6 was like an old Windows XP product, and 8 is functioning a lot more like the latest version of Windows 10.”

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“To give you a little history, our team at Crawford County loved Vision 6. It was the Rock of Gibraltar. Stable, reliable…you turned it on and it just worked. That’s why we bought it to begin with. Back in the day it was known as the best product in the business and came with the best support.

The only issue with 6 now is that it’s built on Oracle which is no longer supported by Windows, so we knew it was just a matter of time before it went the way of the dinosaurs.
 
With that said, we’ve now been live on Vision 8 for a few months now and we’re very happy to see the same level of stability and reliability in 8 that we saw in 6. In other words, 6 was like an old Windows XP product, and 8 is functioning a lot more like the latest version of Windows 10.
 
One thing we should point out is how many customizations we had made in Vision 6 that allowed us to replicate our old valuing charts. All of those items had to be carefully carried over during the upgrade process and your support team’s level of communication as we addressed all of those items was great.

Through the process they learned to keep us updated on how things were going, and by the end of the process had really earned our trust that we were launching a solid product. It’s also comforting to know that our community is now lined up to receive the latest releases and updates as the product continues to advance.”

Chief Assessor
Crawford County, Pennsylvania

VERY CONFIDENT IN VISION TEAM

“We’re very confident in the Vision Team who will be assisting us with our conversion, and are looking forward to bringing Essex County on board as the 24th member of Virginia’s Vision Family!”

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“We’re very confident in the Vision Team who will be assisting us with our conversion, and are looking forward to bringing Essex County on board as the 24th member of Virginia’s Vision Family!”

Commissioner of the Revenue
Essex County, Virginia

EXCELLENT SUPPORT

“Thank you for your Support Team…That is what I call excellent support!”

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“Thank you for your Support Team. I want to let you know something that happened this week. I ran my year-end Assessment History Save on Monday and I inadvertently put in 2019 for the year instead of 2018.  I was out of the office on Tuesday but I e-mailed support at 8:49 am to ask what could be done to fix this.

Literally less than an hour later, at 9:36, I received a follow-up e-mail from Timothy Burke saying that he had called the office, logged on through my assistant’s computer and fixed the issue!  That is what I call excellent support.”

Assessor
Town of Windsor, Connecticut

VERY HELPFUL TRAINING

“Our upgrade to Vision 8 went extremely well. Every step of the process from the configuration call to the webinar training and finally the on-site training with Matt Burke was very helpful. I am very happy with the whole process, and honestly can’t think of one thing that Vision could have done better!”

PROUD TO PARTNER WITH INDUSTRY LEADER

“Vision 8 CAMA provides our office the latest mass appraisal and statistical technology. Allowing our team to develop valuation models that eliminate bias since fairness in property taxation cannot be assured if assessments are not based upon what your property is worth…We are proud to partner with this industry leader.”

VISION TEAM HAS GONE THE EXTRA MILE

“From the initial demo and throughout our entire due diligence process, the Vision team has gone the extra mile in addressing any questions or concerns we may have had. After considering product features, the partnership-relationship approach Vision takes with its clients and the emphasis they place on customer support, we feel Vision 8 CAMA is the best CAMA choice we can make for the long haul.”

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“Over the past six-nine months the West Baton Rouge Parish Assessor’s Office has had the opportunity to demo and evaluate multiple local and national CAMA software products.  In the end, Vision Government Solutions clearly separated themselves from the pack and we are excited to soon begin the conversion process to their Vision 8 CAMA software platform.

From the initial demo and throughout our entire due diligence process, the Vision team has gone the extra mile in addressing any questions or concerns we may have had. After considering product features, the partnership-relationship approach Vision takes with its clients and the emphasis they place on customer support, we feel Vision 8 CAMA is the best CAMA choice we can make for the long haul.

Chris Guerin, CLA

West Baton Rouge Parish Assessor

Schedule a Demo of Vision CAMA

Or, contact us directly at (800) 628-1013 ext.2 or sales@vgsi.com.