Submitted by Mary Garris
Assessor for the City of Waynesboro, Virginia
Here are Mary’s notes and feedback from her recent Vision Implementation that she’d like to share with other communities considering Vision CAMA.
Why did you choose Vision?
How would you say Vision compares to your community's previous CAMA System?
What are some things you think the platform does well?
Vision is the fastest growing CAMA provider in Virginia. Would you recommend Vision CAMA to other Virginia communities?
Vision markets our CAMA system as a flexible, out of the box solution that’s powerful enough to be configured for any community. Would you say that’s a fair statement?
Vision’s standard implementation process is 5 months from start to finish. How did we do?
From Purchasing to IT to our office, we’ve all been impressed with the process. From contract negotiations to go live, the process was smooth and anyone we needed at any point, made themselves available.
How would you rate us from a project management perspective?
Project management was top notch. We were lucky enough to be matched with Jen Rukstela. She was a great fit for our locality. Her experience on the assessment side helped us make decisions regarding future business practices that we may not have thought to consider as we were working to make so many other decisions.
She’s organized, driven, and very detail oriented. Add to that her excitement about the product and service she’s providing, along with her love of a problem-solving challenge, it’s hard to have anything but confidence in the project management side!
Were you happy with the level of support you received during your implementation?
Their presence and knowledge about Vision left us feeling far more confident in ourselves and our new software than we thought we would be two days in.
Were there any unique aspects about your community or your data that needed to be considered during your implementation?
What’s the one thing you wish you knew before undergoing your conversion, and do you have any advice for future clients preparing for an implementation?