Frequently Asked Questions

Who is Vision?

A: Vision is a company which specializes in services and software designed to assist Municipalities and other jurisdictions with assessing, billing and support of zoning and building department functions. We are typically hired by a City or Town to help them fulfill the State requirement to reassess all real property so that the assessments reflect current market value as of a certain date. Our work is largely regulated by State law which dictates when and how we reassess properties. We have been providing appraisal services and Computer Assisted Mass Appraisal Software (CAMA) to Assessing departments located throughout the United States since 1975. During this time, we have successfully completed over one thousand revaluation projects throughout New England. We bring a significant amount of professional expertise to a project. Our large appraisal staff is comprised of State certified professionals that have significant industry experience. Our Senior Appraisal personnel average over 20 years of Municipal Appraisal experience.

Despite the fact we are a Massachusetts company our employees live and work throughout New England. Because our employees are geographically dispersed, we can assign them to projects in their home State thus allowing them to apply their local knowledge to their professional experience.

As a company, we fully understand that a revaluation can have a very real economic impact within a City or Town once the results are released. Revaluations have a long history of creating intense conjecture and debate with respect to fairness and accuracy. It is with this understanding that we take great pains to ensure that every one of our appraisals accurately reflects current market value as defined by each State. We also work closely with our client Cities and Towns after values are released to make sure the process is understood and accepted. Cities and Towns and ultimately taxpayers are heavily dependent on the property tax to pay for important services such as police, fire and public schools. It is through the delivery of professional, properly executed cyclical property revaluations that we can assist our clients with the important task of ensuring that these vital property tax levies are fairly and equitably distributed.

Is the valuation model that Vision uses a proprietary model?

A: Absolutely not. Below we have listed sample models used for valuing residential buildings and residential building lots. Please be aware that our models are built to represent market conditions within a particular City or Town and therefore they can vary between different Municipalities. Nevertheless, a typical building and land model are depicted below. All beginning costs are arrived at by performing an in depth study of the local market which is a process that includes one or more of the following steps- a complete review of recent City or Town sales transactions, consultations with local builders, consultations with local realtors, an examination of transactions where new properties were built and sold as well as the use of nationally recognized building cost manuals.

Residential Building Valuation Model

Beginning Square foot price

+/- Physical characteristics (bedrooms, bathrooms, quality of construction, flooring, fireplace etc…)

= Adjusted cost per square foot

Adjusted cost per square foot x building square footage

– Building depreciation

= Building value

Land Valuation Model

Land units

x Unit price

x Land condition adjustment

x Location adjustment

= Land value

I own a waterfront property. Are waterfront properties unfairly singled out during a revaluation?

A: The simple answer is no. Waterfront properties are assessed at the same level of market value as every other type of property located within a Municipality. Over the last 10 to 15 years, due to a small supply and an ever-increasing demand, waterfront property values have increased at a significantly higher rate than properties in other City and Town locations. Revaluations that have been undertaken since this significant value appreciation simply reflected this substantial increase in market value in the form of a new, higher assessed value.

Although we fully understand that these value changes and resulting tax increases can certainly have a negative economic impact on an owner, assessors are powerless to do anything but reflect full and fair market value as required by State law. It is also of the utmost importance to be aware that the higher assessed values are not created by the appraisal firms but by the sales activity that occurred along the waterfront prior to a revaluation.

Despite the negative press regarding the impact revaluations have had on waterfront property owners, there has been hard market data to back up the waterfront assessed values. In fact, studies conducted after revaluations that occurred in the mid 2000s showed that waterfront properties were still appreciating and were selling for more than their new assessment. As we move into 2012, this trend seems to be changing. Waterfront properties that were heavily impacted from revaluation 5 years ago do not seem to be increasing as much in subsequent revaluations. So, some of those owners who may have felt that they were unfairly treated the last time may actually see some relief when the next revaluation is conducted.

What is a revaluation?

A: Revaluation is the process of performing all of the necessary Market Analysis and Valuation steps to determine accurate and equitable values for all properties within a municipality. The purpose of a Revaluation is not to raise taxes. It is to create an equitable distribution of the tax load.

What happens during a revaluation?

A: If the project requires it, a physical inspection of both the interior and exterior of each property is conducted. Since data on all properties is maintained by the assessor’s office, this step is not necessarily required for valuation or statistical updates although inspections of sale properties or a certain percentage of houses may be conducted as a part of the project. While data collection is being conducted, appraisers are studying the recent market sales in order to gain a full understanding of the real estate market in your City or Town. This study of recent property sales allows the appraisers to establish valuation models used to estimate the value of properties that have not sold using comparisons with recent sales. The valuation models are applied to all non-sale properties in order to approximate the market value of each property.

How will I know if my assessment is equitable?

A: Refer to our Is My Assessment Correct? section.

If hearings are being held, how do I prepare for one?

A: Follow the instructions at Preparing for a Hearing. When you come to a hearing, bring any information that you may have (property information and/or data changes, comparable sales, pictures of your property, etc.) to the hearing. If the revaluation required a physical inspection of the property, make sure you allowed a physical inspection to be conducted or you may lose your right to an appeal.

Why did my land value change differently than my building value?

A: Since the last revaluation, real estate values have changed significantly. Over the same period, building construction costs have increased at a slower rate than property values have appreciated. Since building costs have not increased as much as total values, the bulk of the total increase, if any, is attributable to land. This makes perfect economic sense, as it is land that is limited supply.

What is an informal hearing?

A: Towards the end of the revaluation, every property owner receives a notice of their proposed valuation. If they have a question or concern about the proposed valuation, they are asked to call the Assessor or their contractor to set a date and time for an informal hearing. This appointment is meant to allow a brief discussion about the valuation process, review the specifics of the property in question and to answer general questions the owner may have. Most hearings last about 10-15 minutes. Homeowners are asked to come prepared with their questions and have compared their property to other comparable ones in their neighborhood. They are also encouraged to provide the hearing officer with copies of any documentation they may have regarding specific issues with their proposed assessments. See Preparing for a Hearing for more information on appropriate documentation.

It is important to remember that an informal hearing is not a forum to discuss taxes or town politics nor is it an in-depth class on appraisal practices and theory. It is strictly meant to answer general questions on the proposed property assessments. The hearing officer will takes notes during your meeting to document the information you have discussed. They will later determine if further review of your property assessment is necessary based on these notes. The proposed values are not final until all hearings and any data or value changes resulting from the hearings are completed.

How will I know if a change was made to my assessment after my hearing?

A: At the conclusion of the hearings for your town, appraisal staff will review the notes from your hearing and any information you have provided on your property. They will make changes to the data and/or value of the property if appropriate. After this final review process is complete for all properties, another notice is sent to you. The new value on this notice will reflect the changes made based on your hearing. This value will now be considered your new assessment and will be reflected in the Assessors records.

If I disagree with my assessment after a hearing, what are my options?

Contact your local Assessors office for this information as it varies depending on the state in which you reside.

Will a revaluation increase taxes?

A: A revaluation may result in an increase or decrease of individual taxes depending on how a property value increased or decreased relative to the average change in the City or Town’s assessments. It does not mean that all property taxes will increase or decrease. Remember assessments are only the base that is used to determine the tax burden. The tax burden is the amount that the municipality must raise to operate the local government and support the many services each of us has come to expect, such as schools, police, etc. As an example, if the same amount of money is to be raised after the revaluation as the previous year and each assessment doubles, the tax rate would merely be cut in half.

What is the “market” and who determines my property value?

A: The value of your property is based on an analysis of the entire market for a specified period of time before the completion of the revaluation project. The market can generally be defined as, you, the person who sold the property to you, and the person willing to buy it from you. It is the appraiser’s job to research and analyze the values in any particular area or neighborhood. In effect, they do what you would do to determine the selling price when putting your property up for sale. However, the appraiser has specific guidelines to follow during their research. Some factors that are examined for each property are: location, size, quality of construction, age of improvements, topography, utilities, zoning restrictions, if any, etc.

Will all property values change?

A: Most likely, yes. However, not all property values will change at the same rate. Market value may have increased more for some neighborhoods and property types than for others. Some neighborhoods and property types may have decreased in value and others may have remained the same. One purpose of a revaluation is to make sure that the assessed values reflect the changes that have occurred in the real estate market.

What is market value?

A: Market Value is the most profitable price which a property should bring in a competative and open market under all conditions requisite to a fair sale, the buyer and seller each acting prudently and knowledgeably, and assuming the price is not affected by the undue stimulus.

What sales did you compare to my home to arrive at my value?

A: This question highlights one of the clear differences between the revaluation appraisal process and the more well-known fee appraisal. Most homeowners have had a fee appraisal of their property before and are familiar with the process involved and the resulting report. Many assume that the revaluation company uses the same process. Although the appraisal concepts are the same and the results similar, the process is different.

In a revaluation, the value of your property is based on an analysis of the sales within your market area for a specified period of time. (usually a one or two year period). This study of recent property sales allows the appraisers to establish valuation parameters (construction rates, land rates, market adjustments, etc). Once these valuation parameters are applied to the properties that sold, the result is an appraised value that is very close to the sales price.

The revaluation appraisers test the newly developed parameters then apply these same valuation parameters to all of the “non-sale” properties in the town. In doing so, they are approximating the market value of each property using the information derived from all of the sales. Therefore, no particular sale or group of sales was used to determine the value your property. This is because ALL of the recent sales were included in the analysis that set the parameters used in the revaluation of your town.

What if there hasn't been a recent arms - length sale of my property?

A: The next best evidence is the arms length sales of reasonably comparable properties. These are properties similar to yours in location, age, style, condition, and other features that affect market value, such as the number of bedrooms and bathrooms and size of garage.

What if there are no reasonably comparable sales?

A: We will then consider all other factors that may affect the market value of your property. The cost to replace your building(s), less any depreciation, plus the value of the land could be used to estimate market value. For income producing properties, the income and expenses could be considered.

I have recently built my home. Will the actual construction costs be considered?

A: Your construction cost is a historical figure that may or may not reflect the current market value of your property. It is only one element that will be considered.

What will happen to my assessment if I improve my property?

A: Generally speaking, improvements that increase the market value of a property will increase the assessment. The following examples are typical items that may increase the assessed value of your property. – adding living or rentable area – substantial modernization of kitchen or baths – extensive remodeling – adding features such as A/C, finished basement rooms, garages, pools, etc.

Will my assessment go up if I repair my property?

A: Normal maintenance will help retain the market value of your property, but generally will not affect your assessment.

How can my assessment change when I haven't done anything to my property?

A: General economic conditions such as interest rates, inflation rates, and changes in the tax laws will influence the value of real estate. As property values change in the marketplace (sales), those changes will eventually be reflected on the assessment roll.

Do all assessments change at the same rate?

A: There are differences between individual properties and between neighborhoods. In one area, the sales may indicate a substantial increase in value in a given year. In another neighborhood, there may be a lesser change in property values.

Different types of properties within the same neighborhood may also show different value changes. For example, one – story houses may be more in demand than two – story houses or vice versa. Older homes in the same area may be rising in value more slowly than newer homes.

Among the numerous factors to be considered that will cause values to differ are location, condition, size, quality, number of baths, basement finish, garages, and many others.

Will the person who inspects my property be able to tell me my new assessment?

A: No. If an inspection is necessary on your property, we have to analyze all of the information we gathered before placing a value on your property. We will then further review this information to ensure that your assessment corresponds fairly to the assessments of other properties.

Nobody inspected the inside of my home, so how could you reassess it?

A: The Assessors Office maintains a complete record for each property. Information is kept current through permit inspections, sales inspections, periodic re-inspections and exterior reviews. The records are available for your review. This information is used to develop the new assessments.

I've heard you develop values by computer. Is this correct?

A: Just as in many other fields, computers are useful in the assessment process. Assessors are trained to look for relationships between property characteristics and market value. By coding these characteristics and studying sale prices, assessors can estimate value by developing formulas and models. Computers are much faster and are capable of advanced analysis in this area. Despite these capabilities, common sense and assessor judgment are always required to verify assessments. Assessors most familiar with the neighborhoods and properties review all assessments.