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Vision CAMA Testimonials

District of Columbia Uses Vision CAMA to Achieve IAAO’s Certificate of Excellence in Assessment Administration

During the 2019 IAAO Annual Conference, Vision users from the District of Columbia received special recognition for joining an elite group of fewer than 50 municipalities who have successfully achieved this certification.

Well known by members of the IAAO, the CEAA (Certificate of Excellence in Assessment Administration) is a particularly challenging and rigorous self-conducted evaluation of appraisal best practices as defined in the IAAO publication Assessment Practices: Self-Evaluation Guide.

ROBUST SYSTEM WITH AWESOME SUPPORT

“Vision has always been a robust system. It’s got a lot of bells and whistles without being too frilly and it’s a reasonable price for a locality. It also merges well with our financial software…I wish all of my software providers were as responsive as the Vision Team…”

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“Our upgrade to Vision 8 was great, and everything was pretty seamless. Vision has always been a robust system. It’s got a lot of bells and whistles without being too frilly and it’s a reasonable price for a locality. It also merges well with our financial software.

In regards to your support team, it’s clear that Paul (Vision CEO) has put a major focus on improving customer service, because your team as it stands today is awesome. We were on the phone working on a problem we were having with a report and Nate in support fixed it in minutes. I wish all of my software providers were as responsive as the Vision team is now!”

Commissioner of the Revenue
City of Martinsville, Virginia

EXCELLENT CUSTOMER SUPPORT

“Customer support, really when you think about it is an expression of Vision’s commitment to us, to the user, to the customer experience.”

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“I think the most important aspect to keep in mind with Vision 8 being a new product is that we’re going to need support. I was thinking about this issue and it occured to me that customer support, really when you think about it is an expression of Vision’s commitment to us, to the user, to the customer experience. There is probably no better way to express that support than by paying attention to customer service and having a robust team.

You know we Vision users like to tease these other people about how much better we have it. I don’t know how they do it but I’m extremely impressed with how fast they (new members of the growing support team) get up to speed.”

Assessor
Town of Camden, Maine

THE CADILLAC OF CAMA SYSTEMS

“I’ve always said Vision is the Cadillac of CAMA systems.”

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“I’ve always said Vision is the Cadillac of CAMA systems.”

Assessor
Town of Millis, Massachusetts

I LOVE VISION

“I love Vision and using it here in my office in Hartford, VT because I have integrated maps at my fingertips. More importantly, I always feel like the customer really comes first with Vision and that’s what truly makes the difference.”

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“I love Vision and using it here in my office in Hartford, VT because I have integrated maps at my fingertips. More importantly, I always feel like the customer really comes first with Vision and that’s what truly makes the difference.”

Assessor
Town of Hartford, Vermont

OUR TEAM WAS VERY HAPPY

“Our team was very happy with the implementation process which went really well. We were one of Vision’s first clients in Florida, and worked closely with the team as they customized their CAMA system to include all of Florida’s specific processes. We felt confident that Vision had addressed all of those items as we went along, and had everything we needed by the time we were ready to go live.”

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Our team was very happy with the implementation process which went really well. We were one of Vision’s first clients in Florida, and worked closely with the team as they customized their CAMA system to include all of Florida’s specific processes. We felt confident that Vision had addressed all of those items as we went along, and had everything we needed by the time we were ready to go live. My favorite Vision feature is the reporting tool. It’s really easy to run and access all of my Department of Revenue state files.”

Chief Deputy
Sumter County, Florida

HIGHLY RECOMMEND VISION

“We upgraded to Vision 8 in June 2019…We have been very happy with the improvements…I highly recommend Vision 8 to non-Vision users and to users of older versions of Vision. “

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“Albemarle County has just over 47,000 parcels.  We upgraded to Vision 8 in June 2019 and have seen improvements in system speed and functions.  One of our favorite parts of Vision is the Sales Analysis module.  We used it to great effect in our 2017, 2018 and 2019 annual reassessments in Version 7 and now enjoy even more options, including the ability to directly export sales ratio reports and sales data to excel in Version 8 while working on our 2020 reassessment.

We also converted to Vision’s Cloud Server.  Routine updates to software are seamless and Vision has easy access to our current data when we have questions or need support without the need to have our IT department upload the entire database to an FTP site. Our IT specialists can report on the live data and the Vision data team also provides write support when needed.

We have been very happy with the improvements in Vision 8 and are excited about the momentum of having many other jurisdictions on the same version, especially since it facilitates faster product improvements and more effective customer support.

I highly recommend Vision 8 to non-Vision users and to users of older versions of Vision.”

Assessor
Albemarle County, Virginia

VERY SMOOTH CONVERSION

“Very, very smooth conversion. They even delivered it a day earlier than we had planned because my IT department needed to go on vacation.”

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“The conversion process was extremely smooth. I think all and all my data was only down for 11 days.

Everything really did come over well. Very very smooth. They even delivered it a day earlier than we had planned because my IT department needed to go on vacation.”

Chief Assessor
Town of Auburn, Massachusetts

TREMENDOUS ENHANCEMENTS

“I come from the years of paper and pencil and my first conversion was from that to CLT and that was painstaking. So this version, this jump from Vision 7 to 8, I really appreciated it. I like the enhancements, the hundred or so improvements…it’s tremendous what I’ve seen so far.”

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“I made the jump from Vision 7 to Vision 8 in July, and was told it would be a week and I would get my data back the next Monday. I had my data back the next Monday, it balanced. I had two minor issues (that were mine because we had made changes to a couple pieces of property). I fixed those two issues and everything lined up, so it went fairly seamlessly.

I’m new to Vision 8. I come from the years of paper and pencil and my first conversion was from that to [provider X] and that was painstaking. So this version, this jump from Vision 7 to 8, I really appreciated it. I like the enhancements. I’m only 60 days into using the product but I think it’s tremendous what I’ve seen so far.”

Assessor
Town of Cumberland, Rhode Island

GREAT SOFTWARE

“Vision software is very user friendly. A great software database!”

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“Vision software is very user friendly. A great software database!

Assessor
City of Bristol, Connecticut

ROCK STAR

“We just got started working on our conversion to Vision 8. So far I’m very impressed with Jen Rukstela our Vision Project Manager. She’s actually ahead of schedule right now. She’s a rock star!”

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“We just got started working on our conversion to Vision 8. So far I’m very impressed with Jen Rukstela our Vision Project Manager. She’s actually ahead of schedule right now. She’s a rock star!” 

Assessor
City of Waynesboro, Virginia

BEST TECHNOLOGY OUT THERE

“In order to accomplish our goal [the IAAO’s Certificate of Excellence in Assessment Administration] we knew we needed to have the highest caliber of people, the best technology out there and the best partners out there.”

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“Within the District of Columbia’s OCFO (Office of the Chief Financial Officer) we have undertaken a very strong effort towards continuous improvement. This concept has been ingrained into our culture and is something we take very seriously. The ultimate goal of this effort is to make small, incremental, continuous improvements to fine tune our processes and procedures to ensure that we are positioned to serve our district as a best in class organization now, and in the future.

That’s really what initiated our interest in taking on the challenge of receiving our CEAA (Certificate of Excellence in Assessment Administration). In order to accomplish this goal we knew we needed to have the highest caliber of people, the best technology out there and the best partners out there.”

Director for the Office of Tax and Revenue’s Real Property Tax Administration
District of Columbia

I'M SERIOUSLY SUPER IMPRESSED

“I’m seriously super impressed with how easy you’ve made it for us to upgrade to Vision 8, and very appreciative for the help your team has provided. It’s clear Vision has a company culture focused on making customers happy, and we’re very lucky and appreciative to have you on our side. “

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“I’m seriously super impressed with how easy you’ve made it for us to upgrade to Vision 8, and very appreciative for the help your team has provided. It’s clear Vision has a company culture focused on making customers happy, and we’re very lucky and appreciative to have you on our side. Like I was telling Allie (Allie Kelly – Vision Project Manager) she’s got a job here in Ellsworth if she wants to come work for us any time!”

City Assessor
City of Ellsworth, Maine

I CAN RELY ON VISION

“Over the past 20 years I’ve really been able to rely on Vision, and that’s made all the difference.”

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“I’ve had Vision for 20 years. I knew everything there was to know about 6.5, so upgrading to Vision 8 was really the first time that I’ve needed to interact with the Vision support team in quite a while.

Having to learn something new when you’ve been using the same system for so long can be a little daunting since you never quite know what to expect, but the support team has been wonderful and very patient with walking me through everything to get me up to speed.

Over the course of my years here in North Kingstown Vision has done my revaluations, they’ve converted my data for me and they’ve always been very helpful. Folks like Tasha Vincent who came to my office during the configuration to make sure everything went smoothly and Steve Ferreira who is an excellent appraiser have really made my work here in North Kingstown 100% easier. I’ve really been able to rely on them and that’s made all the difference.”

Tax Assessor
Town of North Kingstown, Rhode Island

DATA CAME OVER SEAMLESSLY

“I was on the Vision 8 Advisory Board and was very happy that you really listened to me as an assessor and what we needed to make the functionality better. I think you did a great job.”

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“Upgrading from Vision 6.5 to Vision 8 was about a two week process. All the data came over seamlessly. I’m very happy with the product and everything seems to be working very well.

I was on the Vision Advisory board and was hoping to be representative of the other users across the state of MA and carry forward their thoughts and wishes into the development of Vision 8 and I think we did a good job with that and everyone will be fairly happy with the product.

I’m glad that Gary Fields took us in to the Advisory board and really listened to us as assessors and what we needed to make the functionality better. I think you did a great job.”

Chief Assessor of Leominster, MA
& President of the MAAO

HIGHEST LEVEL OF SERVICE

“They ensure you get the highest level of service and I firmly believe that. It’s one of the best conversions I’ve had in my 15 year career. “

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“The conversion process for me was broken up into three different aspects. The first was the punctuality and adherence to the schedule. The second was the thoroughness and the accuracy of the data. The final was the customer service. We started the conversion in early July. This was my fifth conversion from another software to Vision. They were slated to be completed within 1-2 weeks, and they met that easily. The project was completed on time which was very important for my office because as we know, July is a busy time for us.

Something important to note about assessors, especially those in Connecticut since there are 169 different towns  is that everyone does things a little differently. One of the great things was that they were able to take those nuances and ensure that info that goes over from your old system to your new system is not only accurate but fits into your cost modeling is and any other nuances you could have for that town.

The team ensured that the values were balanced. There were no overrides to the system so that’s important to us especially when going into reval. The data valuation models including land curves, cost modeling and all of the adjustments pretty much crossed over seamlessly.

The last part is the customer service. Paul had mentioned that the company is on the rise and judging from the past five years I believe that. They were terrific. You’re able to call and get a live person right away. They were there for the entire process every day. If I had a question or a concern they were able to answer that immediately.

They have a great system now. They take that process and they post it to a wall and as they correct those issues they slide it over. They don’t miss anything. They ensure you get the highest level of service and I firmly believe that. It’s one of the best conversions I’ve had in my 15 year career.”

Assessor
Town of Coventry, Connecticut

FANTASTIC SUPPORT

“Our conversion to Vision 8 went very smoothly. We’ve had fantastic support…Vision has been great about holding our hand and guiding us through this process and we’re excited to be part of the Vision community!”

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“Our conversion to Vision 8 went very smoothly. We’ve had fantastic support from our Project Manager Jen Rukstela, and the communication process with the Vision team throughout the project was great. Our on-site training with Matt Burke was outstanding.

New technology can be challenging at first but he was very knowledgeable about the product and was able to spend a lot of time with our staff showing them how to move forward with the new platform. Vision has been great about holding our hand and guiding us through this process and we’re excited to be part of the Vision community!”

Assessor
Prince George County, Virginia

BEST CUSTOMER SERVICE

“The whole assessing world commends you and your Vision team for making customer service what it should always be, not just better but the BEST!”

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“The whole assessing world commends you and your Vision team for making customer service what it should always be, not just better but the BEST!

City Assessor
City of Ellsworth, Maine

BETTER, AND BETTER, AND BETTER

Over time Vision just got better, and better, and better. The support has improved tremendously and today, through a lot of research and development and trial and error I think Vision has landed on a really good product for Florida counties. They can grab it, pick it up and run with it and turn it into a Tax Roll pretty quickly, and that’s what we’re all looking for.”

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“When we started working with Vision as one of the first Florida counties to test run their product it was a work in progress, and we knew that going into it. But over time Vision just got better, and better, and better. The support has improved tremendously and today, through a lot of research and development and trial and error I think Vision has landed on a really good product for Florida counties.

They can grab it, pick it up and run with it and turn it into a Tax Roll pretty quickly, and that’s what we’re all looking for. What I like most about Vision’s platform is being able to see the full parcel history. I can go to one display and see the complete list of assessments going back on a parcel all in one view which is something I find convenient and use frequently.”

Property Appraiser
Taylor County, Florida

TOP-NOTCH TEAM

“You’ve really got a top-notch team over there, and I wouldn’t hesitate to recommend this system to other folks…”

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“We signed our Vision 8 contract on January 15th and were live by May 31st. I don’t know how much better you can get than that, it is my understanding it was the fastest Vision Virginia conversion.

Our IT Director Mark Barham has been with the city for quite some time and the conversion from his perspective was the best he’s ever been a part of. We both attribute that to excellent project management by Jen and a highly configurable platform.

This was actually my second legacy conversion to Vision lead by Jen Rukstela having also gone through this over in Gloucester County before I started as the Assessor here in Williamsburg and I can tell you that your team has really got this process down now. We had very few hiccups and Larry Ingram, the data engineer for our project was fantastic.

You’ve really got a top-notch team over there, and I wouldn’t hesitate to recommend this system to other folks here in Virginia who may be looking for something new.”

City Assessor
City of Williamsburg, Virginia

WENT ABOVE AND BEYOND

“Service of this kind may be routine for VGSI but it is considered exceptional by me and we are grateful…once again your team rose to, and went beyond, the challenge.”

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“Once again I want to extend my thanks to you and your team for assisting us with our recent formatting issues. While the necessary efforts could have easily been dismissed postponed due to the January 31 “eleventh hour” timing and the complete unknowns of cause, you and your staff graciously accepted the challenge and effected timely resolution.

Service of this kind may be routine for VGSI but it is considered exceptional by me and we are grateful. As you know, we were experiencing some technical difficulties that required the attention of VGSI, and once again your team rose to, and went beyond, the challenge.

Your extremely capable and highly skilled Vision team once again came to our timely rescue. I was also impressed by the continuous status updates and final follow-up. The complexity of the formatting issues were only heightened by the time constraints of statutory deadlines faced. As usual, your team faced the challenges with cheerful and professional attitude and demeanor.

It is reassuring to know that our favorite contractor is always so fully supportive and available. “Solutions” is unquestionably a key part of VGSI. The efforts of your team at VGSI allowed Norwalk to complete its statutory obligations in timely manner and without negative consequence.”

Assistant Assessor
Town of Norwalk, Connecticut

STABILITY AND RELIABILITY

“We’ve now been live on Vision 8 for a few months now and we’re very happy to see the same level of stability and reliability in 8 that we saw in 6. In other words, 6 was like an old Windows XP product, and 8 is functioning a lot more like the latest version of Windows 10.”

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“To give you a little history, our team at Crawford County loved Vision 6. It was the Rock of Gibraltar. Stable, reliable…you turned it on and it just worked. That’s why we bought it to begin with. Back in the day it was known as the best product in the business and came with the best support.

The only issue with 6 now is that it’s built on Oracle which is no longer supported by Windows, so we knew it was just a matter of time before it went the way of the dinosaurs.
 
With that said, we’ve now been live on Vision 8 for a few months now and we’re very happy to see the same level of stability and reliability in 8 that we saw in 6. In other words, 6 was like an old Windows XP product, and 8 is functioning a lot more like the latest version of Windows 10.
 
One thing we should point out is how many customizations we had made in Vision 6 that allowed us to replicate our old valuing charts. All of those items had to be carefully carried over during the upgrade process and your support team’s level of communication as we addressed all of those items was great.

Through the process they learned to keep us updated on how things were going, and by the end of the process had really earned our trust that we were launching a solid product. It’s also comforting to know that our community is now lined up to receive the latest releases and updates as the product continues to advance.”

Chief Assessor
Crawford County, Pennsylvania

VISION FIT THE BILL!

“From the technology perspective, we felt very strongly that the model we had designed within Vision and the flexibility of the tools at our disposal would fit the bill…Demonstrating how we use the Vision 8 platform with features like GIS and pictometry to deliver accurate assessments was a vital component in meeting the international standards set by the IAAO.”

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“From the technology perspective, we felt very strongly that the model we had designed within Vision and the flexibility of the tools at our disposal would fit the bill. Throughout the process there were several challenges and assignments that required us to present how we execute on our current model. Demonstrating how we use the Vision 8 platform with features like GIS and pictometry to deliver accurate assessments was a vital component in meeting the international standards set by the IAAO.

By completing this challenge, we were able to receive validation from an independent source on what we were doing right, as well as identify certain areas of our business practices that we can improve on in the future. It’s been very helpful in allowing us to create a road map for future improvements that may include additional technology like the mobile solution offered by Vision through their partnership with Data Cloud Solutions.“

Chief Appraiser for the Office of Tax and Revenue’s Real Property Tax Administration
District of Columbia

BEST SOLUTION FOR OUR COMMUNITY

“Our community just upgraded from Vision 6.5 to 8, and our IT Department made a point to say how smooth the process was. We’ve used other tools and applications in the past, and can say with confidence that Vision remains the best solution for our community.”

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“We’ve been a client of Vision CAMA, Tax Collection and Tax Admin for many years and enjoy having everything as part of one package.

Our community just upgraded from Vision 6.5 to 8, and our IT Department made a point to say how smooth the process was. We’ve used other tools and applications in the past, and can say with confidence that Vision remains the best solution for our community.”

Tax Assessor
Town of Middletown, Rhode Island

EVERYONE WAS THERE WITH US ALL ALONG THE WAY

“I’m really satisfied with what I’m seeing so far after implementing Vision. The training went really well…everyone was there with us all along the way.”

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“I’m really satisfied with what I’m seeing so far after implementing Vision. The training went really well…everyone was there with us all along the way.”

Chief Deputy Property Appraiser
Pasco County, Florida

UPGRADING WAS SUPER EASY

“I’m very happy with Vision 8.  I had never been through a big system change before, but upgrading was super easy! My training was great and the Vision Team really helped take the stress out of the upgrade process.”

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“I’m very happy with Vision 8.  I had never been through a big system change before, but upgrading was super easy! My training was great and the Vision Team really helped take the stress out of the upgrade process.”

Administrative Assessor
Town of Kingston, Massachusetts

VERY HELPFUL TRAINING

“Our upgrade to Vision 8 went extremely well. Every step of the process from the configuration call to the webinar training and finally the on-site training with Matt Burke was very helpful. I am very happy with the whole process, and honestly can’t think of one thing that Vision could have done better!”

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“Our upgrade to Vision 8 went extremely well. Every step of the process from the configuration call to the webinar training and finally the on-site training with Matt Burke was very helpful. I am very happy with the whole process, and honestly can’t think of one thing that Vision could have done better!”

Assessor’s Agent & Development Assistant
Town of Kennebunkport, ME

EXCELLENT SUPPORT

“Thank you for your Support Team…That is what I call excellent support!”

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“Thank you for your Support Team. I want to let you know something that happened this week. I ran my year-end Assessment History Save on Monday and I inadvertently put in 2019 for the year instead of 2018.  I was out of the office on Tuesday but I e-mailed support at 8:49 am to ask what could be done to fix this.

Literally less than an hour later, at 9:36, I received a follow-up e-mail from Timothy Burke saying that he had called the office, logged on through my assistant’s computer and fixed the issue!  That is what I call excellent support.”

Assessor
Town of Windsor, Connecticut

CONVENIENT DISPLAY OF PARCEL HISTORY

“What I like most about Vision’s [Florida] platform is being able to see the full parcel history. I can go to one display and see the complete list of assessments going back on a parcel all in one view which is something I find convenient and use frequently.”

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“Our upgrade from Vision 6.5 to 8 went off without a hitch. I ran a few reports, prepared some data and your team got it back in my hands running live on the new system in about a week’s time.  Everyone over there at Vision has been very helpful throughout this process. We’re really impressed with the quick response rate any time we’ve had a question or needed assistance.

The new report writer is great. It’s really useful having all of my reports stored right there in the system, and I’m looking forward to using the new platform to its full potential. I’d definitely recommend it has a solid option for other communities here in Virginia.

Assessor
Staunton City, Virginia

REPORT WRITER IS GREAT

“The new report writer is great. It’s really useful having all of my reports stored right there in the system.”

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“Our upgrade from Vision 6.5 to 8 went off without a hitch. I ran a few reports, prepared some data and your team got it back in my hands running live on the new system in about a week’s time.  Everyone over there at Vision has been very helpful throughout this process. We’re really impressed with the quick response rate any time we’ve had a question or needed assistance.

The new report writer is great. It’s really useful having all of my reports stored right there in the system, and I’m looking forward to using the new platform to its full potential. I’d definitely recommend it has a solid option for other communities here in Virginia.

Assessor
Staunton City, Virginia

Schedule a Live Demo of Vision 8 CAMA

Or, contact us directly at (800) 628-1013 ext.2 or sales@vgsi.com.