MAAO 2021 Summer Conference
Hosted by Vision Government Solutions
Tuesday, June 22, 2021
Wednesday, June 23, 2021
Thursday, June 24, 2021
Welcome!
MAAO 2021 Summer Conference
Tuesday, June 22 – Thursday, June 24, 2021
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MAAO 2021 Summer Conference
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How High Is Your CQ?
Mr. Jon Wortmann, Executive Coach, and Trainer
Tuesday, June 22, 2021 | 9:15 – 10:15 am
Municipal leaders need to have some of the highest communication awareness in the professional world. As assessors, the entire communities depend on our work.
As we navigate the public and the elected officials and professional partners in our organizations, a set of specific communication capacities define assessors who succeed.
Based on the content in Jon Wortmann’s best-selling book, Mastering Communication at Work (Second Edition), participants will assess their present skills and develop an awareness of what they need to work on. Skills will include impactful listening, storytelling, negotiation, and the personas of trust.
MAAO 2021 Summer Conference
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Abatements, ATB Hearings & Overlays: Strategies, Issues & Impacts
Mr. Matthew J. Thomas, Esq
Tuesday, June 22, 2021 | 10:30 – 12:00 pm
This session will provide an overview of the procedural and substantive considerations and strategies to effectively and fairly consider abatement applications while providing a strong foundation for building a defense for an appeal to the ATB.
The session speaker will discuss best practices in preparation for and during ATB Hearings. Finally, the speaker will discuss the impacts on overlays and the effect of abatement decisions on the Tax Recap. There will be an opportunity for questions and answers.
Brown Bag Lunch & Sponsor Demonstrations
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12:00 – 12:30 pm
AssessPro AP5
In this session, the speaker will provide a high-level overview of the latest version of AssessPro AP5.
Speaker: Mr. Wayne Peterson, Assessment Project Manager, Patriot Properties Inc.
12:30 – 1:00 pm
How to Increase Your Appraisal Capacity
During and After a Pandemic Using Mobile Technology
If your jurisdiction has struggled to keep up or has fallen behind regarding appraisal work due to the pandemic, you will want to attend this session to learn how mobile technology will increase your appraisal capacity so you can get back on track.
Speaker: Mr. Daniel T. Anderson, Vice President, Practice Leader, Data Cloud Solutions, a Woolpert Company
MAAO 2021 Summer Conference
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Boat Excise Tax Reports
Ms. Janice M. Santos, Project Specialist, Massachusetts
Environmental Police, Executive Office of Energy and Environmental Affairs
Tuesday, June 22, 2021 | 1:00 – 2:00 pm
In this session, the speaker will provide an overview of the Excise Tax Reports, explain the report content, and how to effectively interpret and utilize the data.
MAAO 2021 Summer Conference
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Commercial, Industrial, Apartments
& Mixed-Use Analysis
Mr. Michael Flynn, Commercial Assessor, City of Quincy; and Mr.
Christopher Keefe, Principal Assessor, Town of Wilbraham
Tuesday, June 22, 2021 | 2:15 – 3:15 pm
In this session, the speakers will provide an overview of the income and expense forms, typical expenses, trends and issues, triple net properties, and modeling implications.
MAAO 2021 Summer Conference
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New Technologies and Best Practices
Mr. Samuel E. Konieczny, MAA, City Assessor, City of Worcester
Wednesday, June 23, 2021 | 9:00 – 10:00 am
This session will provide an overview of new technologies, their use, and best practices, such as the utilization of lasers and LiDAR (light detection and ranging). The speaker will discuss sketch validation and how it can be done in conjunction with these technologies and provide an overview of a typical inspection and virtual exterior inspection from the Department of Revenue standpoint.
MAAO 2021 Summer Conference
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Registry of Motor Vehicles:
Ins and Outs of ATLAS Portal
Ms. Joan Valley, Director of Business Development, MassDOT; Ms. Ann Marie Donaruma, Supervisor, Customer Assistance Bureau, Excise Department, MassDOT; and Ms. Susan Butler, Communication and Accessibility Manager, MassDOT
Wednesday, June 23, 2021 | 10:15 – 12:00 pm
In this session, the Registry of Motor Vehicles’ speakers will discuss their web-based application (ATLAS), excise run calendar and update, recommitments, business process updates, garaging address, plate cancellations, COVID-19 Impact on the RMV. The session will conclude with a questions and answers segment.
Brown Bag Lunch & Sponsor Demonstrations
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12:00 – 12:30 pm
Vision 8 CAMA
See the latest enhancements in Vision 8 CAMA.
Speaker: Tasha Vincent, Director of V8 Sales, Vision Government Solutions
12:30 – 1:00 pm
Valuation From a Distance
Learn how appraisal desktop verification provides a virtual, in-the-office inspection of a structure’s physical aspects, CAMA property characteristics, sketches, and other factors without the time and cost of a field visit.
Speaker: Mr. Gio Giordano, Regional Sales Lead; Mr. Ali Zarrabi, Senior Software Developer; and Mr. Derek Arnold, Director of Appraisal Operations
MAAO 2021 Summer Conference
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Business Personal Property: What Is It? Where Is It? What Is It Worth?
Ms. Lisa A. Hobart, CAE, PPS, FIAAO, ASA, Consulting Assessor
Wednesday, June 23, 2021 | 1:00 – 2:00 pm
This session provides a comprehensive definition of Personal Property vs. Real Property. The session will explore various methods of discovery.
Valuation methodology includes 1) Effective methods of processing Personal Property Renditions and estimating a value for non-filers of Personal Property Renditions.
The discussion will continue with the validation of renditions through audit and concludes with a discussion on obsolescence, including considerations related to COVID.
MAAO 2021 Summer Conference
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What’s New at Division of Local Services
Mr. Scott Santangelo, AAS, Certification Supervisor, Division of Local Services, Bureau of Local Assessment, Massachusetts Department of Revenue; and Ms. Kirsten Shirer, Chief, Data Analytics and Resources Bureau, Massachusetts Department of Revenue
Wednesday, June 23, 2021 | 2:15 – 3:15 pm
This session will address two areas, the latest valuation and administrative updates and DLS Gateway changes.
In the first segment, the speaker will provide an overview of the latest valuation and administrative updates for the upcoming FY2022.
In the second segment, the speaker will address DLS Gateway changes for FY2022, new Databank products to help analyze your community’s financial position, and what’s new on the DLS website.
MAAO Annual Meeting & Installation of Officers
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Managing Up and Wide
Mr. Jon Wortmann, Executive Coach, and Trainer
Thursday, June 24, 2021 | 9:00 – 10:00 am
What kind of leader are you? Are you the same with your staff and with your fellow department heads? How do you interact with the public versus your partners inside your organization?
The communication strategies we use to develop relationships define the way in which information flows from our work. You can’t lead effectively–whether a change process, a crisis, or in ordinary time–unless you know who you are as a leader, your organization’s structure, and the best way to influence what happens next.
Upon completing this session, attendees will recognize how leadership style and structure, personality, and different ways of influencing an organization up and wide.
MAAO 2021 Summer Conference
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Assessor Considerations for Valuation of Limited-Service Hotels
Mr. John F. Connolly, MAA, Chief Appraiser, City of Woburn; and
Mr. Anthony M. Ambriano, Esq, Attorney, Sassoon Cymrot Law, LLC
Thursday, June 24, 2021 | 10:15 – 12:00 pm
In this session, the speakers will provide an overview of the types of hotels with a focus on limited-service hotels, limitations of the three approaches, land value, sales approach, income approach, what hotels look at, and standard terminologies.
This is followed by a discussion on the valuation concepts for assessors to consider when valuing limited-service hotels and ATB decisions.
 Lunch Break
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MAAO 2021 Summer Conference
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