“The conversion process for me was broken up into three different aspects. The first was the punctuality and adherence to the schedule. The second was the thoroughness and the accuracy of the data. The final was the customer service. We started the conversion in early July. This was my fifth conversion from another software to Vision. They were slated to be completed within 1-2 weeks, and they met that easily. The project was completed on time which was very important for my office because as we know, July is a busy time for us. Something important to note about assessors, especially those in Connecticut since there are 169 different towns is that everyone does things a little differently. One of the great things was that they were able to take those nuances and ensure that info that goes over from your old system to your new system is not only accurate but fits into your cost modeling is and any other nuances you could have for that town. The team ensured that the values were balanced. There were no overrides to the system so that’s important to us especially when going into reval. The data valuation models including land curves, cost modeling and all of the adjustments pretty much crossed over seamlessly. The last part is the customer service. Paul had mentioned that the company is on the rise and judging from the past five years I believe that. They were terrific. You’re able to call and get a live person right away. They were there for the entire process every day. If I had a question or a concern they were able to answer that immediately. They have a great system now. They take that process and they post it to a wall and as they correct those issues they slide it over. They don’t miss anything. They ensure you get the highest level of service and I firmly believe that. It’s one of the best conversions I’ve had in my 15 year career.”