Software Support Specialist I
Provides quality software support to end user clients, employing a high degree of customer service, problem solving skills, technical expertise, and timeliness. Has frequent interactions with customers; therefore, must be effective in interpersonal communications and problem solving. Uses a high degree of patience and problem management techniques to solve problems. Follows through on resolution with users. Adheres to established standards in resolving problems. Tracks calls and enters issues and solutions into system database.
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